Proactive IT Management means that MYTEK anticipates events and makes sure we have a plan in place. Through continuous monitoring, our technicians can be notified of potential problems before they arise.
Reactive IT Management is based on a break/fix model, where MYTEK responds to service calls to fix the issues.
24x7 Help Desk
Unlimited true 24x7 live Help Desk support is available to our clients. Our Help Desk is staffed around the clock with certified technical network consultants available to provide immediate assistance.
Outsourced Help Desk
We know how to run a busy help desk and we are confident that we can run yours. MYTEK can provide a full or part-time outsourced help desk service, application support center or service desk for your employees or customers.
Private Labeled Help Desk
Whether your customers need technical, product or application support, MYTEK’s Private Labeled Help Desk support service
can be branded and tailored to meet your specific requirements.
MYTEK’s Network Design & Troubleshooting includes a wide variety of network and transport protocols (IP, TCP, UDP); hubs, switches, and routers; network topologies, subnetting, and routing, including VLANs; capacity planning and redundancy; network troubleshooting using cable testers and network sniffers to keep your Network running smoothly.
- Troubleshooting and repairing your network equipment
- Overhauling, updating, and invigorating aging or poorly functioning computers
- Establishing reliable Internet connectivity
- Securing computer networks with policies, firewalls, and anti virus systems
- Monitoring network and computer operations to proactively address problems
- Implementing web sites, intranets and wide area networks, and email systems
- Migrating to newer or different versions of computer software and hardware
- Installing and configuring VPNs
As a Managed Service Provider (MSP), MYTEK provides delivery and management of network-based services, applications, and equipment to enterprise-level businesses. Managed Services offer services that can include fully outsourced network management arrangements, including advanced features like IP telephony, messaging and call center support, virtual private network (VPNs), managed firewalls, and monitoring/reporting of network servers.
MYTEK’s professionals have extensive experience with IBM® Lotus Notes Domino. Our professional service engagements follow a proven methodology and process to ensure the recommended solution is aligned with customer requirements and can be implemented successfully.
Our methodology includes (but is not limited to):
- Requirements & Analysis
- Architecture & Design
- Implementation & Deployment
- Maintenance & Support
Follow the link to read a more comprehensive list of IBM® Lotus Notes Domino Administration